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Frequently Asked Questions
What is the typical time frame for account approval on Borong?
We will process your application and onboard you to our platform within 1 working day.
Are there any fees associated with registration and product listing?
Registration and product uploads are free of charge.
Are there any restrictions on products within the permitted SWEC categories?
Products are restricted to pre-identified SWEC and material codes as specified by SSB/SSPC.
What is the difference between PetroHub Open Marketplace and PunchOut Close Marketplace?
PetroHub specializes in low-value items and consumables, with a maximum price limit of RM 5,000 per item. PunchOut accommodates a broader range of products, focusing primarily on high-value items priced above RM 5,000 and can be accessed at shellcatalog.borong.com.
What is the transaction limit for purchases on PetroHub and PunchOut marketplaces?
The checkout limit is RM 5,000 per transaction on PetroHub and RM 1 million per transaction on PunchOut.
If a vendor currently has a Borong account, is it necessary to create a new account?
Yes, you need to create an account, as this is a dedicated platform specifically for Shell (SSB/SSPC).
How can vendors sign up for the PunchOut Close Marketplace?
Once vendors sign up for the PetroHub Open Marketplace, our team will be notified to review your eligibility. If your product list meets the requirements for the PunchOut Close Marketplace, we will include your registration in the vendors' list for the platform.
What should vendors do if they need assistance with registration and product uploads?
You may email us at [email protected] or WhatsApp us at +60162992046 at any time for any queries.
How will payment disbursements be processed by Borong to vendors, and where will the funds be sent?
Payment disbursements by Borong will be made to the registered account specified during the seller account registration process in our system's Setup Wizard.
What is the first step users should consider when making a purchase?
Users should filter by Supplier Location to ensure compliance with Regional Mandated Tender Threshold (RMTT) limits and Shell’s Local Content Policy.
Under what circumstances can users search for a product from another state?
Users are able to search for a product from another state if the item is unavailable in their current location and Borong is unable to source it within the region.
Where should users complete their checkout when purchasing from the PunchOut Close Marketplace?
Users must complete their checkout using SAP Ariba to ensure proper processing and compliance with procurement policies.